Return & Refund Policy

We want you to be happy with every order. If something is wrong, we will make it right.

When you can return

• Damaged, expired or wrong items: tell the rider at delivery, or contact us within 24 hours.
• Fresh items (vegetables, fruit, fish, meat, dairy): report problems at delivery or within 6 hours.
• Packaged items: unopened, in the original pack, within 3 days.

What cannot be returned

• Opened or used items, unless they arrived damaged or expired.
• Personal care and baby items once the seal is opened.
• Items bought on clearance, unless faulty.

How to return

1. Call our hotline or email our email with your order number and a photo of the problem.
2. We collect the item or you can return it at any of our branches.

Refunds

• We replace the item, or refund the amount within 3–7 working days.
• Cash orders are refunded in cash or to your mobile wallet; Bangla QR payments go back to the same account.
• Delivery charges are refunded when the mistake was ours.